At Shinra Digital Pvt. Ltd., we are committed to delivering elite digital marketing and custom web development services to our clients. We understand that business dynamics can shift rapidly, and we strive to make our operational policies as transparent and straightforward as our growth campaigns. Below is our detailed refund and cancellation policy for all subscription and one-time payment plans.
Cancellations will be considered only if the request is made immediately after placing the order. You must contact your dedicated account manager or our support team as soon as possible if you wish to halt your service initiation.
Cancellation requests cannot be entertained once project requirements have been communicated to our engineering/marketing teams and they have initiated the execution process. Once technical or creative labor has commenced, cancellation is no longer possible.
For monthly, quarterly, half-yearly, and yearly retainer plans, you may cancel your subscription at any time. However, the cancellation will only become effective at the end of your current billing cycle. No prorated refunds will be provided for partial months of service.
In the rare event that a refund is approved by Shinra Digital Pvt. Ltd., please allow 9-15 business days for the refund to be processed, audited, and credited back to the original payment method.
Refunds are strictly applicable only if there is a verified failure on our part to deliver the explicitly promised service scope, or if there is a fundamental discrepancy in the executed deliverables.
Any refund requests must be formally submitted within 14 days of the initial payment. Requests submitted beyond this window will not be eligible for review.
Due to the high allocation of upfront intellectual, technical, and human resources required to execute our campaigns, specific services are strictly non-refundable once work begins.
Subscription plans, once billed for the active cycle, will not be eligible for refunds.
For any refund or cancellation requests, please contact our billing and customer success team at info@shinradigital.com. Please include your company name, order details, and a clear reason for the cancellation or refund request. Our directors will review your inquiry and respond promptly.
Shinra Digital Pvt. Ltd. reserves the right to modify, amend, or update this refund and cancellation policy at any time without prior notice. Any adjustments to this policy will be immediately reflected on this page.
Thank you for trusting Shinra Digital Pvt. Ltd. with your business growth. For further inquiries, please reach out to us at info@shinradigital.com.
This Refund & Cancellation Policy was last updated on 1st January 2026.